A. Yes, we ship to overseas countries.
However, certain countries (e.g., U.S., Canada) may restrict specific items.

[How to place an international order]
If you are ordering from overseas, during check out, please select the correct shipping country and enter the full address and postal code.
Be sure to include a reachable phone number during check-out.
For further guidance, contact us via contacts menu(1:1 Inquiry Board) or WhatsApp/Telegram.

A. You can check 'how to order' navigation menu to find out more on how to order from zarvypharm.
we also prepared >some guidance videos for your reference to easily comprehend overall processes.

A. We accept the following payment methods:

[Wire Transfer]
International Swift Transfer Only:
✓ Processing Time: 2 to 5 business days
✓ Required Information: SWIFT code, account number, etc.
✓ Important Notice: If payment not confirmed within 9 days after placing order, it will be auto-cancelled.

[Online Wire Transfer]
wise.com:
✓ Processing Time: Usually 1 to 2 days
(transaction time may vary depending on currency match)
✓ Redirection: you will be redirected to wise.com to proceed with the payment.

[Pay With Cryptocurrency]
NowPayments Crypto Payment:
✓ Processing Time: Fast payment with automatic confirmation
✓ Multiple Cryptocurrencies: Support for 100+ cryptocurrencies
✓ Secure: Industry-standard security and compliance
✓ Supported Coins: BTC, ETH, USDT, USDC, BNB, SOL, XRP, ADA, DOGE, TRX and more

[Direct Personal Wallet Transfer]
✓ Processing Time: 1-2 hours after blockchain confirmation
✓ Direct Transfer: Send cryptocurrency directly to our wallet address
✓ Deposit Time: Must be completed within 30 minutes
✓ Supported Coins: BTC, ETH, XRP, USDT, BNB, SOL, USDC, DOGE, TRX, ADA

A. The shipping rates may vary depending on the shipping option you choose.

Zarvy Pharm offers 3 fixed international shipping options:

Please choose ONE shipping method below. Each option varies in delivery speed & cost:

[Parcel Shipping (RM, RD, LP, etc.)]
Shipping Time: 10–20 Days | Fee: $15

[Express Post (EMS)]
Shipping Time: 7–12 Days | Fee: $50

[Express Shipping (DHL, FedEx, etc.)]
Shipping Time: 4–8 Days | Fee: $100

※ Note:
Please choose the most suitable shipping plan based on urgency, budget, and reliability.

You can also choose your preferred shipping method during the checkout process.
If any inquiries, feel free to contact us through Contacts Menu(1:1 inquiry board) or Whatsapp/Telegram Channel on the bottom right corner.

A. Orders before payment confirmation can be cancelled anytime directly in My Account > Orders.

However, once payment is confirmed, cancellations are no longer possible. Specifically:
• For Rx orders in Rx Needed status
• For all orders already in Processing Shipment status
→ these cannot be cancelled.

In addition, our Exchange & Refund Policy is as follows:

[Change of Mind]

No exchange or refund is available once delivery is completed.

[Eligible Cases]

(a) Wrong item delivered

(b) Severe product damage

[Non-returnable Items]

Prescription medications and opened packages cannot be returned.

[Procedure]

Contact customer support with proof.

Refunds are processed within 10 business days.