How To Back Order From ZarvyPharm - Complete Guide
Back Order Process
Here’s how you can place a back-order on ZarvyPharm — step by step for your convenience.
※ Please note: Once you place a back-order, it cannot be canceled for the next 20 days (starting from the date of the back-order).
What Is Back Order - Definition and Process
WHAT IS BACK-ORDER?
✓ If it is a back-order product, it will be indicated at the top of the product description page as follows:
“Back Order: Once the order is placed, we will check its availability within 20 days and notify you via your registered email.”
※ Back-order products can be added to your cart just like regular products, but can not be purchased yet.
✓ After the order is placed, we confirm sourcing availability with our supplier (takes 1–2 weeks).
✓ No tracking number will be issued until the shipment is ready.
✓ When checking My Account > Orders > Orders Processing, Back Order items will be marked as 'Back Order.'
✓ If the item becomes available within 20 days from the order placement date, a notification email will be sent to your registered email address.
✓ Once we receive your confirmation reply, we are going to ask your payment, and once the payment is confirmed, the shipment will be finalized.
✓ After shipment, your order status will update to "Shipped," and real-time tracking will be available.
"⚠️ NOTE: For backorder items, please check your email regularly.
We are not responsible for any issues caused by missed or delayed email confirmations."
What Happens After Placing a Back Order
Product Availability Confirmation, Alternative Products, and Payment Process
What Happens After You Place a Back-Order?
✓ Once you've placed a back-order, we begin sourcing the product through our partner channels.
✓ On average, availability confirmation may take 7 to 14 business days, depending on the supplier and product type.
(During this time, we handle everything from inventory checks to coordination with manufacturers.)
We evaluate whether the product is currently available and suitable for dispatch.
Based on the outcome, the process splits into two cases:
CASE 1: Product is Available & Ready for Dispatch
⚠️ we will assist you with completing the payment
You'll receive an email notifying you that your product is available.
We'll guide you to complete payment so we can proceed with shipping.
CASE 2: Product Unavailable – We'll Recommend Alternatives
⚠️ If the item is determined unavailable within the 20-day window:
If the item is determined to be unavailable through back-order, we will provide you with alternative product options through your registered email.
After reviewing the suggested alternatives, if you agree to proceed, you may select the product and quantity that best suits your needs.
Once you confirm, we will guide you through the payment process accordingly.
If you have any questions about your back-order status or want to request an update, feel free to contact us via:
Check Your Back Order Status
Back Order Flow, Order Status Tracking, and Delivery Updates
Check Your Back-Order Status
Orders containing back-order items can also be tracked in My Account > Orders > Order Processing,
but they follow a slightly different process than regular orders.
Back-Order Flow
✓ Once your payment is confirmed, your order status will change to:
Prescription Needed (for Rx products)
or Processing Shipment (for OTC products or Rx products after prescription step is complete)
⚠️ Please note:
Unlike regular products, back-order items may remain in “Order Confirmed” status longer until the procurement is confirmed to be possible.
This is because we need up to 20 days to confirm availability with our supplier and prepare for dispatch.
once it is confirmed to be available, we will ask for your payment to have it delivered quickly as possible.
What Happens During Back-Order?
✓ We contact suppliers to check sourcing availability. This usually takes 7-20 Business Days
✓ You will not receive a tracking number until the product is ready to ship.
✓ Once your back-order is ready to ship, your status will update to "Shipped", and you'll receive a tracking number.
⚠️ Please note:
✓ Possible delays in order status update does not mean your order is forgotten.
✓ If the product becomes unavailable,
we will manually reach out to you via email to suggest alternative options or process a cancellation.