Customer Service Operating Hours Notice

• Updates to Our Support Availability.
• To better serve our global customer base and provide clearer information on our support availability, we are publishing our official customer service operating hours. Our dedicated support team is available to assist you with any questions regarding your orders, products, or our services.
• Please refer to the schedule below corresponding to your country's time zone.

Service Hours by Country/Region

• Our customer service team's core hours are Monday to Friday, 5:30 AM – 2:30 PM (India Standard Time). This corresponds to the following times in your region:

North America (Sunday to Thursday)

• USA & Canada (Pacific Time - PDT): Sunday to Thursday, 5:00 PM – 2:00 AM
• USA & Canada (Eastern Time - EDT): Sunday to Thursday, 8:00 PM – 5:00 AM

Asia (Monday to Friday)

• Japan (JST): Monday to Friday, 9:00 AM – 6:00 PM
• China (CST): Monday to Friday, 8:00 AM – 5:00 PM
• Thailand (ICT): Monday to Friday, 7:00 AM – 4:00 PM

Europe (Monday to Friday)

• Germany, Italy, Spain (CEST): Monday to Friday, 2:00 AM – 11:00 AM
• Russia (Moscow - MSK): Monday to Friday, 3:00 AM – 12:00 PM

Please note: Customer service is closed on weekends and public holidays in India.

How to Reach Us

• During our operating hours, you can contact us through any of the following channels for prompt assistance:
• Email: [email protected]
• Telegram/WhatsApp
• Inquiries received outside of these hours will be addressed on the next business day. We appreciate your understanding and look forward to assisting you.