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Frequently Asked Questions
Total: 13 questions
Q. What shipping method do you offer?
A.
International Shipping Methods ●Zarvy Pharm offers three fixed international shipping methods to suit different needs.
●Parcel Shipping (RM, RS, LP, etc.)
Delivery: 10–20 days | Fee: $15
●Express Post (EMS)
Delivery: 7–12 days | Fee: $50
●Express Shipping (DHL, FedEx, etc.)
Delivery: 4–8 days | Fee: $100
Note ●Please choose the option that best fits your urgency, budget, and reliability.
●You can select your preferred shipping method during checkout.
●For any questions, contact us via the Contacts Menu or through WhatsApp / Telegram.
International Shipping Methods ●Zarvy Pharm offers three fixed international shipping methods to suit different needs.
●Parcel Shipping (RM, RS, LP, etc.)
Delivery: 10–20 days | Fee: $15
●Express Post (EMS)
Delivery: 7–12 days | Fee: $50
●Express Shipping (DHL, FedEx, etc.)
Delivery: 4–8 days | Fee: $100
Note ●Please choose the option that best fits your urgency, budget, and reliability.
●You can select your preferred shipping method during checkout.
●For any questions, contact us via the Contacts Menu or through WhatsApp / Telegram.
Q. Why I still haven't received my order?
A.
Checking Delivery Status ●If you selected Express Delivery, you can track the current delivery status using the tracking code provided.
●If you used Standard Airmail, delivery may take approximately 20–30 days depending on your destination country or region.
●If the parcel does not arrive within this timeframe, please contact your local postal office for confirmation.
●If the postal service confirms that the parcel was not delivered (excluding cases such as misdelivery or missing items), we will work with you to resolve the issue through reshipment or refund.
Support ●For detailed assistance, contact us through the Contacts Menu on our website or via WhatsApp / Telegram for personalized support.
Account Order Tracking ●You can also check the delivery status directly in your account.
●Go to My Account > Orders > Orders Processing, then select the order to open the Order Details page.
●Once your order has been dispatched, the status will update to Shipped.
Tracking Status ●Because this is a cross-border shipment, the order may remain in Shipped status for most of the transit period.
●After the parcel is successfully delivered, the status will update to Delivered.
●For real-time delivery updates, click the Tracking Number listed on the Orders Processing page.
●The Order Details page also allows you to review shipping information, billing details, and the payment method used for the order.
●For any additional inquiries, contact us through the Contacts Menu or directly via WhatsApp / Telegram.
Checking Delivery Status ●If you selected Express Delivery, you can track the current delivery status using the tracking code provided.
●If you used Standard Airmail, delivery may take approximately 20–30 days depending on your destination country or region.
●If the parcel does not arrive within this timeframe, please contact your local postal office for confirmation.
●If the postal service confirms that the parcel was not delivered (excluding cases such as misdelivery or missing items), we will work with you to resolve the issue through reshipment or refund.
Support ●For detailed assistance, contact us through the Contacts Menu on our website or via WhatsApp / Telegram for personalized support.
Account Order Tracking ●You can also check the delivery status directly in your account.
●Go to My Account > Orders > Orders Processing, then select the order to open the Order Details page.
●Once your order has been dispatched, the status will update to Shipped.
Tracking Status ●Because this is a cross-border shipment, the order may remain in Shipped status for most of the transit period.
●After the parcel is successfully delivered, the status will update to Delivered.
●For real-time delivery updates, click the Tracking Number listed on the Orders Processing page.
●The Order Details page also allows you to review shipping information, billing details, and the payment method used for the order.
●For any additional inquiries, contact us through the Contacts Menu or directly via WhatsApp / Telegram.
Q. Can my order be delayed at customs?
A.
Customs Processing ●International shipments may occasionally experience delays during customs processing.
●Depending on the destination country, customs inspections may occur without visible updates in the tracking system.
●In some cases, tracking services such as 4trackings.com or local postal systems may not immediately display customs-related status changes.
●Customs authorities in certain countries may contact the recipient to request additional information or permission for parcel inspection.
Support ●If you experience unusual delivery delays, contact us via the Service Center (Contacts Menu) or through our WhatsApp / Telegram support channel.
Customs Processing ●International shipments may occasionally experience delays during customs processing.
●Depending on the destination country, customs inspections may occur without visible updates in the tracking system.
●In some cases, tracking services such as 4trackings.com or local postal systems may not immediately display customs-related status changes.
●Customs authorities in certain countries may contact the recipient to request additional information or permission for parcel inspection.
Support ●If you experience unusual delivery delays, contact us via the Service Center (Contacts Menu) or through our WhatsApp / Telegram support channel.
Q. What if the package is damaged or something is missing?
A.
Damaged or Incorrect Orders ●If your package arrives with significant damage, visibly broken tablets, or incorrect or missing items, contact our customer service team immediately through the Contacts Menu or our official WhatsApp / Telegram support channel.
Required Documentation ●Please provide the following 4 photos for verification.
●1. A photo showing all received items clearly laid out (entire package contents).
●2. A close-up photo of the damaged or incorrect item(s).
●3. An extreme close-up showing the specific area of damage or defect.
●4. A close-up of the outer box shipping label (invoice sticker attached on both sides of the parcel).
Review Process ●Once received, our support team will consult with the shipping partner and review the case.
●Based on the outcome, we will coordinate with you for reshipment, exchange, or refund.
Damaged or Incorrect Orders ●If your package arrives with significant damage, visibly broken tablets, or incorrect or missing items, contact our customer service team immediately through the Contacts Menu or our official WhatsApp / Telegram support channel.
Required Documentation ●Please provide the following 4 photos for verification.
●1. A photo showing all received items clearly laid out (entire package contents).
●2. A close-up photo of the damaged or incorrect item(s).
●3. An extreme close-up showing the specific area of damage or defect.
●4. A close-up of the outer box shipping label (invoice sticker attached on both sides of the parcel).
Review Process ●Once received, our support team will consult with the shipping partner and review the case.
●Based on the outcome, we will coordinate with you for reshipment, exchange, or refund.
Q. How orders are being sent?
A.
Discreet Packaging ●We understand that your confidentiality and privacy are extremely important.
●All orders from Zarvy Pharm are shipped in discreet, plain packaging.
●The sender’s label and parcel design are neutral and do not reveal any sensitive information.
Discreet Packaging ●We understand that your confidentiality and privacy are extremely important.
●All orders from Zarvy Pharm are shipped in discreet, plain packaging.
●The sender’s label and parcel design are neutral and do not reveal any sensitive information.
Q. Do you ship internationally?
A.
International Shipping Availability ●Yes, we ship to overseas countries.
●However, certain destinations such as the U.S. or Canada may have restrictions on specific items.
How to Place an International Order ●When ordering from overseas, select the correct shipping country during checkout.
●Please provide your full address, postal code, and a reachable phone number for delivery purposes.
Support ●For further assistance, contact us via the Contacts Menu (1:1 Inquiry Board) or through WhatsApp or Telegram.
International Shipping Availability ●Yes, we ship to overseas countries.
●However, certain destinations such as the U.S. or Canada may have restrictions on specific items.
How to Place an International Order ●When ordering from overseas, select the correct shipping country during checkout.
●Please provide your full address, postal code, and a reachable phone number for delivery purposes.
Support ●For further assistance, contact us via the Contacts Menu (1:1 Inquiry Board) or through WhatsApp or Telegram.
Q. How much is the shipping rate?
A.
International Shipping Options ●The shipping rates may vary depending on the option you select.
●Zarvy Pharm offers three fixed international shipping methods.
Please choose one that fits your needs, as each differs in delivery speed and cost.
●Parcel Shipping (RM, RS, LP, etc.)
Shipping Time: 10–20 Days | Fee: $15
●Express Post (EMS)
Shipping Time: 7–12 Days | Fee: $50
●Express Shipping (DHL, FedEx, etc.)
Shipping Time: 4–8 Days | Fee: $100
Note ●Please select the shipping plan that best suits your urgency, budget, and reliability.
●You can choose your preferred shipping method during checkout.
●For questions, contact us through the Contacts menu (1:1 inquiry board) or via WhatsApp or Telegram at the bottom right corner.
International Shipping Options ●The shipping rates may vary depending on the option you select.
●Zarvy Pharm offers three fixed international shipping methods.
Please choose one that fits your needs, as each differs in delivery speed and cost.
●Parcel Shipping (RM, RS, LP, etc.)
Shipping Time: 10–20 Days | Fee: $15
●Express Post (EMS)
Shipping Time: 7–12 Days | Fee: $50
●Express Shipping (DHL, FedEx, etc.)
Shipping Time: 4–8 Days | Fee: $100
Note ●Please select the shipping plan that best suits your urgency, budget, and reliability.
●You can choose your preferred shipping method during checkout.
●For questions, contact us through the Contacts menu (1:1 inquiry board) or via WhatsApp or Telegram at the bottom right corner.
Q. Where can I check the delivery status?
A.
Order Tracking ●You can easily track your order directly from your account.
●Navigate to My Account > Orders > Orders Processing and select your order to open the Order Details page.
●Once your order is dispatched, the status will show as Shipped.
Since this is an international shipment, the status may remain “Shipped” during most of the transit period.
After your parcel arrives successfully, the status will update to Delivered.
●For real-time tracking, click the Tracking Number listed on the Orders Processing page.
●You can also review your shipping information, billing information, and payment method used for the order on the same page.
Support ●If you need assistance, contact us through the Contacts menu on the site or reach us directly via WhatsApp or Telegram.
Order Tracking ●You can easily track your order directly from your account.
●Navigate to My Account > Orders > Orders Processing and select your order to open the Order Details page.
●Once your order is dispatched, the status will show as Shipped.
Since this is an international shipment, the status may remain “Shipped” during most of the transit period.
After your parcel arrives successfully, the status will update to Delivered.
●For real-time tracking, click the Tracking Number listed on the Orders Processing page.
●You can also review your shipping information, billing information, and payment method used for the order on the same page.
Support ●If you need assistance, contact us through the Contacts menu on the site or reach us directly via WhatsApp or Telegram.
Q. How can I check the status of my order?
A.
Track and manage your orders from your account.
Go to My Account > Orders > Orders Processing and open the Order Details page to see the status of each item.
⚠️Note
In the Orders list, a master order may appear as “In Progress”. For item-level status, open the Order Details page.
Order statuses (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
Order created and waiting for payment. A Cancel Order button is available while payment is pending.
●Rx Needed
Payment received for Rx items. Choose Rx Upload or Rx Skip. After verification, status changes to Processing Shipment.
●Processing Shipment
Payment verified. Shipment will be dispatched soon and a tracking number will be issued.
●Shipped
Tracking number issued and visible in your account.
Click the tracking number for delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until delivery.
[Cancelled / On Hold]
●Cancelled
Available only while the order is in Order Confirmed.
Cancel from My Account > Orders.
●Payment Failed
Shown when:
(1) Payment delayed over 9 days (wire transfer only)
(2) Payer name or order amount mismatch.
[Orders Completed]
●Delivered
The parcel has been delivered.
●Refunded
Refund processed according to policy.
See shipping details and payment information in the Order Details page.
For help, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
Track and manage your orders from your account.
Go to My Account > Orders > Orders Processing and open the Order Details page to see the status of each item.
⚠️Note
In the Orders list, a master order may appear as “In Progress”. For item-level status, open the Order Details page.
Order statuses (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
Order created and waiting for payment. A Cancel Order button is available while payment is pending.
●Rx Needed
Payment received for Rx items. Choose Rx Upload or Rx Skip. After verification, status changes to Processing Shipment.
●Processing Shipment
Payment verified. Shipment will be dispatched soon and a tracking number will be issued.
●Shipped
Tracking number issued and visible in your account.
Click the tracking number for delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until delivery.
[Cancelled / On Hold]
●Cancelled
Available only while the order is in Order Confirmed.
Cancel from My Account > Orders.
●Payment Failed
Shown when:
(1) Payment delayed over 9 days (wire transfer only)
(2) Payer name or order amount mismatch.
[Orders Completed]
●Delivered
The parcel has been delivered.
●Refunded
Refund processed according to policy.
See shipping details and payment information in the Order Details page.
For help, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
Q. Do I need a Personal Customs Clearance Code when ordering?
A.
No, entering a customs clearance code is optional.
Leaving it blank will not affect the delivery time or safety of your order.
No, entering a customs clearance code is optional.
Leaving it blank will not affect the delivery time or safety of your order.
Q. I checked the delivery status but nothing shows up.
A.
Shipping time depends on the selected delivery method.
Available Shipping Methods
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please select the shipping option that best fits your urgency, budget, and reliability.
You can choose your preferred shipping method during the checkout process.
For any questions, contact us via the Contacts Menu (1:1 Inquiry Board) or our WhatsApp / Telegram.
Shipping time depends on the selected delivery method.
Available Shipping Methods
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please select the shipping option that best fits your urgency, budget, and reliability.
You can choose your preferred shipping method during the checkout process.
For any questions, contact us via the Contacts Menu (1:1 Inquiry Board) or our WhatsApp / Telegram.
Q. How long does shipping usually take?
A.
Shipping time depends on the delivery method you select.
Shipping Options
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please choose the shipping plan that best fits your urgency, budget, and reliability.
You can select your preferred shipping method during checkout.
If you need assistance, contact us via the Contacts Menu (1:1 Inquiry Board) or WhatsApp / Telegram.
Shipping time depends on the delivery method you select.
Shipping Options
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please choose the shipping plan that best fits your urgency, budget, and reliability.
You can select your preferred shipping method during checkout.
If you need assistance, contact us via the Contacts Menu (1:1 Inquiry Board) or WhatsApp / Telegram.
Q. What if the order isn’t received during the delivery time?
A.
All shipments can be tracked in real time from your account.
Order Tracking
●Go to My Account > Orders > Orders Processing.
●Click the tracking number for your order to view delivery status.
If your order takes longer than the expected delivery time, or if tracking information on 4trackings.com or your country’s postal service site appears delayed or inaccurate, please contact us for assistance.
You can reach us through the Contacts Menu (1:1 Inquiry Board) or via WhatsApp / Telegram.
Note
●Customs procedures and local conditions may vary by country.
●Unexpected circumstances during international transit may cause delays.
●In such cases, exchange, refund, or reshipment may not always be possible.
Please review and understand this before placing your order.
All shipments can be tracked in real time from your account.
Order Tracking
●Go to My Account > Orders > Orders Processing.
●Click the tracking number for your order to view delivery status.
If your order takes longer than the expected delivery time, or if tracking information on 4trackings.com or your country’s postal service site appears delayed or inaccurate, please contact us for assistance.
You can reach us through the Contacts Menu (1:1 Inquiry Board) or via WhatsApp / Telegram.
Note
●Customs procedures and local conditions may vary by country.
●Unexpected circumstances during international transit may cause delays.
●In such cases, exchange, refund, or reshipment may not always be possible.
Please review and understand this before placing your order.