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ALL GENERAL SHIPPING & CUSTOMS RETURNS & REFUNDS PAYMENT OTHER

Frequently Asked Questions

Total: 2 questions

Q. How are credits/coupons handled if an order is canceled or refunded?

A.
If an order placed using credits is canceled or refunded, the used credits are automatically restored to your account.

Note

●If an order contains multiple items, restored credits are calculated proportionally for any partial refund.
●The system calculates restored credits using the following formula:

Restored Credits = (Total Credits Used) × (Refunded Item Price ÷ Total Order Price)

Example

●Total order: $100 (4 items)
●Credits used: $10
●Refunded item: $30
●Restored credits: ($30 ÷ $100) × $10 = $3

For questions about credit restoration or refunds, contact us via the Contacts Menu or WhatsApp / Telegram.

Q. Can I cancel the order and can I get a refund?

A.
Please review our Refund and Order Cancellation Policy.

Exchange & Refund Policy

●Change of Mind
No exchange or refund after delivery is completed.

●Eligible Cases
Refunds or reshipments are provided only for wrong items delivered or severe product damage.

●Non-Returnable Items
Prescription medicines and opened packages cannot be returned.

Note

●Contact customer support via the Contacts Menu, WhatsApp, or Telegram with proof of the issue.
●Refunds or reshipments are processed within 10 business days.

Please review this policy before placing your order.