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Frequently Asked Questions
Total: 32 questions
Q. How does the quality of generic drugs compare to brand-name versions?
A.
Generic Drug Quality ●Generic drugs have the same quality as their brand-name counterparts, even if their shape or color may differ.
●They contain identical active ingredients and follow the same pharmaceutical standards as the original brand medicine.
●The rate and extent of absorption into the bloodstream are equivalent to the brand-name version.
●This ensures the same therapeutic effect and safety profile as the original medication.
Generic Drug Quality ●Generic drugs have the same quality as their brand-name counterparts, even if their shape or color may differ.
●They contain identical active ingredients and follow the same pharmaceutical standards as the original brand medicine.
●The rate and extent of absorption into the bloodstream are equivalent to the brand-name version.
●This ensures the same therapeutic effect and safety profile as the original medication.
Q. Why are generic medicines cheaper than brand-name drugs?
A.
Brand vs Generic Pricing ●Brand-name drugs are generally more expensive because manufacturers invest heavily in research, development, and marketing.
●Developing a new drug requires significant resources, including clinical trials, regulatory approvals, and long-term testing.
●Generic drug manufacturers do not bear these original development costs.
●They only need access to the approved chemical formula after the patent expires.
●This allows generic manufacturers to provide the same quality medication at a much lower price.
Brand vs Generic Pricing ●Brand-name drugs are generally more expensive because manufacturers invest heavily in research, development, and marketing.
●Developing a new drug requires significant resources, including clinical trials, regulatory approvals, and long-term testing.
●Generic drug manufacturers do not bear these original development costs.
●They only need access to the approved chemical formula after the patent expires.
●This allows generic manufacturers to provide the same quality medication at a much lower price.
Q. What does "generic" mean?
A.
Generic Drugs ●Generic drugs are produced and marketed without patent protection.
●They contain the same active ingredients as the brand-name version but are identified by their chemical names instead of the brand label.
●Certified pharmaceutical companies manufacture generics, though they are not the original patent holders.
●After a brand-name drug’s patent expires, other companies can legally produce it using the same chemical formula.
Generic Drugs ●Generic drugs are produced and marketed without patent protection.
●They contain the same active ingredients as the brand-name version but are identified by their chemical names instead of the brand label.
●Certified pharmaceutical companies manufacture generics, though they are not the original patent holders.
●After a brand-name drug’s patent expires, other companies can legally produce it using the same chemical formula.
Q. Do you sell brand name pills?
A.
Brand and Generic Medicines ●Yes, we sell both Brand (Original) and Generic pills.
●Brand medicines are produced by the original patent holder and distributed under the official brand name.
●Generic medicines contain the same active ingredients and follow the same medical standards as the brand version.
●They are manufactured by certified pharmaceutical companies after the original patent expires.
●Many customers choose generics as they offer the same therapeutic effect at a more affordable price.
Brand and Generic Medicines ●Yes, we sell both Brand (Original) and Generic pills.
●Brand medicines are produced by the original patent holder and distributed under the official brand name.
●Generic medicines contain the same active ingredients and follow the same medical standards as the brand version.
●They are manufactured by certified pharmaceutical companies after the original patent expires.
●Many customers choose generics as they offer the same therapeutic effect at a more affordable price.
Q. How can i reorder items that i ordered here before?
A.
You can easily track and manage your orders directly from your account.
Go to My Account > Orders > Orders Processing, then click the specific order to open the Order Details page.
Here you can check the exact status of each item in your order.
⚠️Note
In the Orders list, a master order may appear as “In Progress” at the first order-number level.
For the exact per-item status, always open the Order Details page.
Customer-facing order statuses are organized as follows (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
The order has been created and is waiting for payment.
A Cancel Order button will appear while payment is pending.
●Rx Needed
Payment for prescription-required items has been received.
Open the order and choose either Rx Upload or Rx Skip.
After verification, the status will update to Processing Shipment.
●Processing Shipment
Payment has been verified. Dispatch will begin within a few days and a tracking number will be issued.
●Shipped
A tracking number has been issued and is visible in your account.
Click the tracking number to view real-time delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until final delivery.
Please use the tracking link to check detailed shipping progress.
[Cancelled / On Hold]
●Cancelled
Applies while the order is still in Order Confirmed (Awaiting Payment).
Orders can be cancelled from My Account > Orders.
Orders in Rx Needed or Processing Shipment status cannot be cancelled.
●Payment Failed
Displayed under Orders > Cancelled / On Hold when:
(1) Payment is delayed for more than 9 days (wire transfer only)
(2) Payer name or order amount does not match.
[Orders Completed]
●Delivered
The parcel has been successfully delivered.
●Refunded
A refund has been processed according to policy.
You can also review shipping details, billing information, and payment method in the Order Details page.
For further assistance, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
You can easily track and manage your orders directly from your account.
Go to My Account > Orders > Orders Processing, then click the specific order to open the Order Details page.
Here you can check the exact status of each item in your order.
⚠️Note
In the Orders list, a master order may appear as “In Progress” at the first order-number level.
For the exact per-item status, always open the Order Details page.
Customer-facing order statuses are organized as follows (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
The order has been created and is waiting for payment.
A Cancel Order button will appear while payment is pending.
●Rx Needed
Payment for prescription-required items has been received.
Open the order and choose either Rx Upload or Rx Skip.
After verification, the status will update to Processing Shipment.
●Processing Shipment
Payment has been verified. Dispatch will begin within a few days and a tracking number will be issued.
●Shipped
A tracking number has been issued and is visible in your account.
Click the tracking number to view real-time delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until final delivery.
Please use the tracking link to check detailed shipping progress.
[Cancelled / On Hold]
●Cancelled
Applies while the order is still in Order Confirmed (Awaiting Payment).
Orders can be cancelled from My Account > Orders.
Orders in Rx Needed or Processing Shipment status cannot be cancelled.
●Payment Failed
Displayed under Orders > Cancelled / On Hold when:
(1) Payment is delayed for more than 9 days (wire transfer only)
(2) Payer name or order amount does not match.
[Orders Completed]
●Delivered
The parcel has been successfully delivered.
●Refunded
A refund has been processed according to policy.
You can also review shipping details, billing information, and payment method in the Order Details page.
For further assistance, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
Q. Where can I check the delivery status?
A.
Order Tracking ●You can easily track your order directly from your account.
●Navigate to My Account > Orders > Orders Processing and select your order to open the Order Details page.
●Once your order is dispatched, the status will show as Shipped.
Since this is an international shipment, the status may remain “Shipped” during most of the transit period.
After your parcel arrives successfully, the status will update to Delivered.
●For real-time tracking, click the Tracking Number listed on the Orders Processing page.
●You can also review your shipping information, billing information, and payment method used for the order on the same page.
Support ●If you need assistance, contact us through the Contacts menu on the site or reach us directly via WhatsApp or Telegram.
Order Tracking ●You can easily track your order directly from your account.
●Navigate to My Account > Orders > Orders Processing and select your order to open the Order Details page.
●Once your order is dispatched, the status will show as Shipped.
Since this is an international shipment, the status may remain “Shipped” during most of the transit period.
After your parcel arrives successfully, the status will update to Delivered.
●For real-time tracking, click the Tracking Number listed on the Orders Processing page.
●You can also review your shipping information, billing information, and payment method used for the order on the same page.
Support ●If you need assistance, contact us through the Contacts menu on the site or reach us directly via WhatsApp or Telegram.
Q. How can I check the status of my order?
A.
Track and manage your orders from your account.
Go to My Account > Orders > Orders Processing and open the Order Details page to see the status of each item.
⚠️Note
In the Orders list, a master order may appear as “In Progress”. For item-level status, open the Order Details page.
Order statuses (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
Order created and waiting for payment. A Cancel Order button is available while payment is pending.
●Rx Needed
Payment received for Rx items. Choose Rx Upload or Rx Skip. After verification, status changes to Processing Shipment.
●Processing Shipment
Payment verified. Shipment will be dispatched soon and a tracking number will be issued.
●Shipped
Tracking number issued and visible in your account.
Click the tracking number for delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until delivery.
[Cancelled / On Hold]
●Cancelled
Available only while the order is in Order Confirmed.
Cancel from My Account > Orders.
●Payment Failed
Shown when:
(1) Payment delayed over 9 days (wire transfer only)
(2) Payer name or order amount mismatch.
[Orders Completed]
●Delivered
The parcel has been delivered.
●Refunded
Refund processed according to policy.
See shipping details and payment information in the Order Details page.
For help, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
Track and manage your orders from your account.
Go to My Account > Orders > Orders Processing and open the Order Details page to see the status of each item.
⚠️Note
In the Orders list, a master order may appear as “In Progress”. For item-level status, open the Order Details page.
Order statuses (total 8):
[Orders Processing – In Progress]
●Order Confirmed (Awaiting Payment)
Order created and waiting for payment. A Cancel Order button is available while payment is pending.
●Rx Needed
Payment received for Rx items. Choose Rx Upload or Rx Skip. After verification, status changes to Processing Shipment.
●Processing Shipment
Payment verified. Shipment will be dispatched soon and a tracking number will be issued.
●Shipped
Tracking number issued and visible in your account.
Click the tracking number for delivery updates.
⚠️Note
For international shipments, the status may remain Shipped until delivery.
[Cancelled / On Hold]
●Cancelled
Available only while the order is in Order Confirmed.
Cancel from My Account > Orders.
●Payment Failed
Shown when:
(1) Payment delayed over 9 days (wire transfer only)
(2) Payer name or order amount mismatch.
[Orders Completed]
●Delivered
The parcel has been delivered.
●Refunded
Refund processed according to policy.
See shipping details and payment information in the Order Details page.
For help, submit a 1:1 inquiry via the Contacts menu or contact us on WhatsApp / Telegram.
Q. How can I order from you?
A.
Placing an order on Zarvy Pharm is simple. Follow these steps:
STEP 0: Register First
●Create an account and log in before placing an order.
STEP 1: Product Search & Selection
●Find the product: Use the Medication menu or the search bar.
●Open the product page: Select quantity/options and add the item to your cart.
●Review cart: Check the items added on the cart page.
STEP 2: Complete Your Order
●Click Proceed to go to the Checkout page.
●Enter shipping and billing information, select delivery and payment method, and agree to the Exchange & Refund Policy.
●Click Proceed again to finalize your order.
Note: Leave a Note
●Use the Leave a Note box to add questions or shipping instructions.
●Your notes can be viewed in My Account > Inbox or My Account > Orders > Orders Processing > Order Details.
●Administrator replies will appear as a bell notification at the top-right of the website.
For detailed guidance, visit the About Us menu where step-by-step instructions and a video guide are available.
If you need help while ordering, contact us via WhatsApp / Telegram or the Contacts Inquiry Board.
Placing an order on Zarvy Pharm is simple. Follow these steps:
STEP 0: Register First
●Create an account and log in before placing an order.
STEP 1: Product Search & Selection
●Find the product: Use the Medication menu or the search bar.
●Open the product page: Select quantity/options and add the item to your cart.
●Review cart: Check the items added on the cart page.
STEP 2: Complete Your Order
●Click Proceed to go to the Checkout page.
●Enter shipping and billing information, select delivery and payment method, and agree to the Exchange & Refund Policy.
●Click Proceed again to finalize your order.
Note: Leave a Note
●Use the Leave a Note box to add questions or shipping instructions.
●Your notes can be viewed in My Account > Inbox or My Account > Orders > Orders Processing > Order Details.
●Administrator replies will appear as a bell notification at the top-right of the website.
For detailed guidance, visit the About Us menu where step-by-step instructions and a video guide are available.
If you need help while ordering, contact us via WhatsApp / Telegram or the Contacts Inquiry Board.
Q. Do you require a prescription before purchasing on your site?
A.
Prescription requirements depend on the regulations of your country of residence.
After placing your order and confirming payment, you can choose one of the following options for RX items in My Account.
Prescription Options
●Upload Prescription
Submit a valid prescription for your RX order.
●Skip Prescription
Proceed without submitting a prescription by agreeing to the disclaimer.
Note
●If no option is selected, the system will automatically apply Skip Prescription after 3 days.
●Once applied, the order moves to shipping preparation and dispatch is usually arranged within a few days.
If this is your first order and you need assistance, please contact us via WhatsApp or reply through our Contact support channel.
Prescription requirements depend on the regulations of your country of residence.
After placing your order and confirming payment, you can choose one of the following options for RX items in My Account.
Prescription Options
●Upload Prescription
Submit a valid prescription for your RX order.
●Skip Prescription
Proceed without submitting a prescription by agreeing to the disclaimer.
Note
●If no option is selected, the system will automatically apply Skip Prescription after 3 days.
●Once applied, the order moves to shipping preparation and dispatch is usually arranged within a few days.
If this is your first order and you need assistance, please contact us via WhatsApp or reply through our Contact support channel.
Q. How are credits/coupons handled if an order is canceled or refunded?
A.
If an order placed using credits is canceled or refunded, the used credits are automatically restored to your account.
Note
●If an order contains multiple items, restored credits are calculated proportionally for any partial refund.
●The system calculates restored credits using the following formula:
Restored Credits = (Total Credits Used) × (Refunded Item Price ÷ Total Order Price)
Example
●Total order: $100 (4 items)
●Credits used: $10
●Refunded item: $30
●Restored credits: ($30 ÷ $100) × $10 = $3
For questions about credit restoration or refunds, contact us via the Contacts Menu or WhatsApp / Telegram.
If an order placed using credits is canceled or refunded, the used credits are automatically restored to your account.
Note
●If an order contains multiple items, restored credits are calculated proportionally for any partial refund.
●The system calculates restored credits using the following formula:
Restored Credits = (Total Credits Used) × (Refunded Item Price ÷ Total Order Price)
Example
●Total order: $100 (4 items)
●Credits used: $10
●Refunded item: $30
●Restored credits: ($30 ÷ $100) × $10 = $3
For questions about credit restoration or refunds, contact us via the Contacts Menu or WhatsApp / Telegram.
Q. Can I cancel the order and can I get a refund?
A.
Please review our Refund and Order Cancellation Policy.
Exchange & Refund Policy
●Change of Mind
No exchange or refund after delivery is completed.
●Eligible Cases
Refunds or reshipments are provided only for wrong items delivered or severe product damage.
●Non-Returnable Items
Prescription medicines and opened packages cannot be returned.
Note
●Contact customer support via the Contacts Menu, WhatsApp, or Telegram with proof of the issue.
●Refunds or reshipments are processed within 10 business days.
Please review this policy before placing your order.
Please review our Refund and Order Cancellation Policy.
Exchange & Refund Policy
●Change of Mind
No exchange or refund after delivery is completed.
●Eligible Cases
Refunds or reshipments are provided only for wrong items delivered or severe product damage.
●Non-Returnable Items
Prescription medicines and opened packages cannot be returned.
Note
●Contact customer support via the Contacts Menu, WhatsApp, or Telegram with proof of the issue.
●Refunds or reshipments are processed within 10 business days.
Please review this policy before placing your order.
Q. When will my payment be processed?
A.
We accept the following payment methods and processing times:
Wire Transfer
●International SWIFT Transfer
●Processing Time: 2–5 business days
●Required Information: SWIFT code, account number
Note
●If payment is not confirmed within 9 days after placing the order, it will be automatically cancelled.
Online Wire Transfer (wise.com)
●Processing Time: 1–2 days depending on currency compatibility.
●You will be redirected to wise.com to complete the payment.
Automated Crypto Payment
●Processing Time: Auto & Fastest confirmation after blockchain verification.
●Supports 100+ cryptocurrencies.
●Industry-standard secure payment system.
●Supported Coins: BTC, ETH, USDT, USDC, BNB, SOL, XRP, ADA, DOGE, TRX and more.
Direct Personal Wallet Transfer
●Processing Time: 1–2 hours after blockchain confirmation.
●Send cryptocurrency directly to our wallet address.
●Deposit must be completed within 30 minutes.
●Supported Coins: BTC, ETH, XRP, USDT, BNB, SOL, USDC, DOGE, TRX, ADA.
We accept the following payment methods and processing times:
Wire Transfer
●International SWIFT Transfer
●Processing Time: 2–5 business days
●Required Information: SWIFT code, account number
Note
●If payment is not confirmed within 9 days after placing the order, it will be automatically cancelled.
Online Wire Transfer (wise.com)
●Processing Time: 1–2 days depending on currency compatibility.
●You will be redirected to wise.com to complete the payment.
Automated Crypto Payment
●Processing Time: Auto & Fastest confirmation after blockchain verification.
●Supports 100+ cryptocurrencies.
●Industry-standard secure payment system.
●Supported Coins: BTC, ETH, USDT, USDC, BNB, SOL, XRP, ADA, DOGE, TRX and more.
Direct Personal Wallet Transfer
●Processing Time: 1–2 hours after blockchain confirmation.
●Send cryptocurrency directly to our wallet address.
●Deposit must be completed within 30 minutes.
●Supported Coins: BTC, ETH, XRP, USDT, BNB, SOL, USDC, DOGE, TRX, ADA.
Q. What payments do you accept?
A.
We currently accept the following payment methods:
Available Payment Methods
●Wire Transfer
International bank transfer via SWIFT.
●Online Wire Transfer (wise.com)
Secure international payment processed through wise.com.
●Automated Crypto Payment
Automated crypto payment gateway supporting 100+ cryptocurrencies.
●Direct Personal Wallet Transfer
Send cryptocurrency directly to our wallet address.
●Supported coins include BTC, ETH, USDT, USDC, XRP, BNB, SOL, ADA, DOGE, TRX and more.
The exact payment instructions will be provided during the checkout process.
We currently accept the following payment methods:
Available Payment Methods
●Wire Transfer
International bank transfer via SWIFT.
●Online Wire Transfer (wise.com)
Secure international payment processed through wise.com.
●Automated Crypto Payment
Automated crypto payment gateway supporting 100+ cryptocurrencies.
●Direct Personal Wallet Transfer
Send cryptocurrency directly to our wallet address.
●Supported coins include BTC, ETH, USDT, USDC, XRP, BNB, SOL, ADA, DOGE, TRX and more.
The exact payment instructions will be provided during the checkout process.
Q. Do I need a Personal Customs Clearance Code when ordering?
A.
No, entering a customs clearance code is optional.
Leaving it blank will not affect the delivery time or safety of your order.
No, entering a customs clearance code is optional.
Leaving it blank will not affect the delivery time or safety of your order.
Q. I checked the delivery status but nothing shows up.
A.
Shipping time depends on the selected delivery method.
Available Shipping Methods
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please select the shipping option that best fits your urgency, budget, and reliability.
You can choose your preferred shipping method during the checkout process.
For any questions, contact us via the Contacts Menu (1:1 Inquiry Board) or our WhatsApp / Telegram.
Shipping time depends on the selected delivery method.
Available Shipping Methods
●Parcel Shipping (RM, RS, LP, etc.)
●Estimated delivery: 10–20 days
●Express Post (EMS)
●Estimated delivery: 7–12 days
●Express Shipping (DHL, FedEx, etc.)
●Estimated delivery: 4–8 days
Please select the shipping option that best fits your urgency, budget, and reliability.
You can choose your preferred shipping method during the checkout process.
For any questions, contact us via the Contacts Menu (1:1 Inquiry Board) or our WhatsApp / Telegram.
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